5rr55 Privacy Policy — How We Handle Your Information
At 5rr55, we take the privacy of your account seriously — every piece of information you share with us when you register, deposit via bKash or Nagad, or contact support is handled with clear rules that we explain here. This policy tells you exactly what we collect, why we keep it and what choices you have, with access depending on your local law and eligible regions.
Account data protection
bKash & Nagad transaction records
Your right to review and correct
Published support contact routes
POLICY SCOPE EXPLAINED
What This Privacy Policy Covers at 5rr55
This policy governs the personal information 5rr55 collects from you through the website at 5rr55 and through any account interaction — including registration fields, wallet transactions processed via bKash, Nagad or Rocket, and messages sent to our support team. We collect information you actively provide, such as your name, contact details and payment method identifiers, as well as technical data generated when you browse the site or open the account dashboard on a mobile device. We use this information to operate your account, process transactions through the payment rails you select, verify your identity in line with applicable requirements, and respond to support requests you raise. We do not sell your personal information to third parties for their own marketing purposes. Any data shared with payment processors — such as bKash, Nagad or Rocket — is limited strictly to what those services need to complete the transaction you authorise. The retention period for your records follows applicable legal requirements and the operational needs of your active account. Where local law or eligible-region rules impose specific conditions on how we handle your data, those conditions take precedence. If you have questions about how a specific piece of your information is used, you can raise them through the contact routes listed in this policy.
bKash
Transaction identifiers passed to bKash are limited to what is needed to complete your deposit or withdrawal. 5rr55 does not store your bKash PIN or full wallet credentials.
Nagad
When you use Nagad, the reference number and amount are logged in your account transaction record. You can review this log from the wallet section of your account dashboard.
Rocket
Rocket payment references are retained in your account history for the period required by applicable rules. Contact support if you need a record corrected or clarified.
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies — and Where It Does Not
Understanding the boundaries of this policy helps you know exactly who is responsible for your data at each point of your account journey. Some interactions on 5rr55 fall fully under this policy; others involve third-party services that maintain their own privacy practices. Review the four areas below to see where our obligations start and stop, and what steps you can take in each case.
Account Access
Your registration details, login activity and account settings are fully covered by this policy. We control how that information is stored, who can access it internally and how long it is retained.
Wallet Transactions
When you send a payment through bKash, Nagad or Rocket, the transaction passes through that payment provider's own systems. Their privacy practices govern data handled on their side; this policy covers only what we receive and log.
Site Content
Data generated by your browsing activity on 5rr55 — pages visited, session duration and device type — is collected under this policy for site operation and improvement. No personal identifiers are shared for external advertising.
Third-Party Services
Links or integrations that take you away from 5rr55, including game studio interfaces from Spadegaming, Pragmatic Play, Microgaming or Bigtime Gaming, operate under those providers' own terms. Review their policies directly for data practices on their platforms.
YOUR ACCOUNT RIGHTS
Practical Steps You Can Take Under This Policy
You have concrete options when it comes to the personal information held in your 5rr55 account. These are not abstract promises — each one maps to a visible action in your account or a direct contact route you can use today. We do not require a formal legal process for most routine requests; the account dashboard and our support channel handle the majority of them directly. If you believe any detail we hold is inaccurate — your registered mobile number, your preferred payment method on file, or contact information — you can update most fields from the account settings page without contacting us. For records that are locked after verification, submit a correction request through the support route described in this policy. Where local law in eligible regions grants you additional rights — such as the right to obtain a copy of your data or to ask us to delete a specific record — we will respond within the period required by that applicable rule. We document every request we receive so you have a reference number to follow up with.
Review Your Records
Open the account dashboard and go to the transaction history section. Your deposit and withdrawal records — including bKash and Nagad references — are listed there with dates and amounts.
Correct Account Details
Update your name, contact number or email from the account settings page. Fields locked by the verification process require a support request with the correction clearly stated.
Raise a Data Question
If you want to know specifically what information we hold about you, send a request through our live chat or email support route. We will identify the data and confirm how it is used.
Request Support Action
For deletion or restriction requests where local law applies, contact us via the channels listed in the support section of this policy. We log and track each request with a reference number.
REACH OUR PRIVACY TEAM
How to Contact Us About This Policy
If you have a question about how your data is handled, a correction to request or a rights inquiry under local law in your eligible region, use one of the contact routes below. We publish only routes that are active on the site — we do not list channels we cannot staff. All privacy-related messages are logged with a reference number so you can follow up.
Live Chat
Open the chat widget visible at the bottom of any page on 5rr55. State that your message is a privacy inquiry so the agent can route it correctly and issue you a reference number.
Email Support
Send your data or correction request to the email address listed in the contact section of the site. Include your registered account name and the specific record or detail your inquiry concerns.
Account Dashboard
For routine detail changes — mobile number, linked payment method, display name — go directly to account settings. Most fields can be updated there without contacting us at all.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies and Account Security at 5rr55
We apply technical and organisational measures to protect the information held in your account. This section covers the four areas we get asked about most — cookies, account security, retention and how to request a change — so you know what we do rather than what we claim.
Cookies and Session Data
We use cookies to keep your session active, remember your payment method preference and measure site performance. You can adjust cookie permissions through your browser settings; some functions, like staying logged in, depend on session cookies remaining active.
Account Security Measures
Your account password is stored in a hashed form — we cannot read it, and neither can support staff. If you suspect unauthorised access, change your password immediately from the security section of account settings and notify us via live chat.
Retention and Deletion
We retain your account records for as long as your account is active and for the period required after closure by applicable rules. When the retention window closes, records are deleted or anonymised. Deletion requests outside the standard window are handled case by case.
Requesting a Policy Change
If this policy changes in a way that affects how we use your existing data, we will notify you through the contact method on your account before the change takes effect. You can always request a copy of the current policy through the email support route.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About Your Privacy
Real questions from people reading this policy — answered directly so you know what to expect from 5rr55 when it comes to your personal data. If your question is not here, use live chat or email support to get a specific answer.
What personal information does 5rr55 collect when I register?
We collect the details you enter in the registration form — your name, email address, mobile number and date of birth. Once you add a payment method like bKash or Nagad, the wallet identifier for that method is also linked to your account record.
Does 5rr55 share my data with bKash, Nagad or Rocket?
We share only the minimum required to process a transaction you authorise — typically a reference number and amount. We do not share your full account profile with payment providers, and they receive no data unless you initiate a deposit or withdrawal through their service.
How long does 5rr55 keep my information after I close my account?
After closure, we retain your records for the period required by the applicable rules in your eligible region. Once that window ends, records are deleted or anonymised. If you want to know the specific period that applies to your account, contact us through email support.
Can I ask 5rr55 to delete my personal data?
Yes. Send a deletion request through live chat or email support. We will confirm whether local law or operational requirements mean some records must be kept for a set period, and we will tell you exactly what will be removed and when.
How do I correct a mistake in my 5rr55 account details?
Open account settings and update the relevant field directly. Fields that are locked after identity verification — such as your registered name — require a support request. State clearly what is incorrect and what the correct information is, and we will log it with a reference number.
Does this privacy policy apply to game activity inside the lobby?
Your gameplay activity on 5rr55 is covered by this policy. Game content delivered by studios like Spadegaming, Pragmatic Play, Microgaming or Bigtime Gaming may also generate data on their own platforms — check those providers' policies for how they handle data on their side.
Mobile / Slots